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      退款政策

      Please read the product descriptions before placing your order.

      All homeware items and accessories are final sale unless damaged or defective.

      Happy to accept apparel returns or exchanges. For apparel to be eligible for a refund, your item must be unworn/like new. Please email hello@natalikoromoto.dog within 15 days of delivery to start a return or exchange. International orders are not eligible for returns or exchanges


      The cost of returning the goods to us is your responsibility. We highly recommend getting tracking on your return! We can only guarantee refunds or exchanges on packages with tracking information marked as delivered. 

      You must contact us before shipping your order back; please include the order number & a description of the problem.

      Refunds are not issued for orders that could not be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our warehouse due to the following reasons:

      • Failure to pay customs fees
      • Insufficient address provided under your original order
      • Was refused by the sender
      • Sent to an address that is no longer valid

      ALL SALES ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.


       

      ---EXCHANGES---

      If you would like to exchange your apparel item, please email us at hello@natalikoromoto.dog within 15 days of delivery to coordinate the exchange. International orders are not eligible for exchange.

      We highly recommend getting tracking on your return! The cost of returning the goods to us is your responsibility unless your item arrived damaged or the wrong item was sent to you. We can only guarantee refunds or exchanges on packages with tracking information marked as delivered. 

      *IF YOUR ITEM WAS DAMAGED DURING SHIPPING, PLEASE CONTACT US FOR A REFUND/REPLACEMENT*

      You must contact us before shipping your order back; please include the order number & a description of the problem.