International orders: PLEASE note that we are sometimes seeing a substantial increase in USPS international postal delivery times because of pandemic related slowdowns with some packages taking up to 3 months to arrive at their destinations.
Please understand that we won't be filing claims for undelivered packages. As such, we cannot guarantee any shipping times or delivery due to these current conditions. Your package should get there fine but it might take much longer than usual. Thanks for your patience & stay safe!
Do you ship to my country?
For the time being, starting November 29, 2021, I'll only be shipping to North America (United States, Mexico, and Canada) due to various shipping halts and showdowns throughout the world.
Please note that Non-US customers are responsible for any duty or customs fees which may be collected upon the delivery of your package.
What shipping service do you use?
All domestic and international packages are shipped via USPS and come with a tracking number.
How quickly do you ship after I’ve ordered?
Orders are shipped within 1-5 business days from the time they are placed.
I selected "Priority Mail" or "Express Mail" and my order didn't arrive within 1-2 days or overnight.
Placing an order with Priority or Express Mail means that USPS will deliver your package within 1-2 days or sooner, it doesn't guarantee that I will prepare your package faster than other orders. It will still take 1-5 business days for your order to be processed on my end and dropped at the shipping facility. If you need your order to arrive in a specific time please contact me firstname.lastname@example.org to see what I can do.
When will I receive my order?
The time of arrival depends on location and shipping method:
USPS First Class (1-3 Business days)
USPS Priority Mail (1-2 Days) Includes Insurance*
USPS Priority Mail Express (1 Day) Includes Insurance*
USPS First Class (7-21 Days)
USPS Priority Mail (6-10 Days) Includes Insurance*
USPS Priority Mail Express (3-5 Days) Includes Insurance*
My Package is marked as "delivered" but I can't find it.
If your package is marked as delivered unfortunately there's nothing I can do.
I always recommend asking your neighbors, roommates/family or your building's doorperson just in case they're holding the package for you. Sometimes packages are marked as delivered by your postal carrier but they ultimately are not able to deliver it that day. In this case, the package is usually delivered within the next day or so.
My package is lost.
Please email me at email@example.com to see how I can help.
I highly recommend that you choose Priority Mail when checking out to be sure that you have insurance on your order in the event that USPS makes a mistake and you don't receive your package.
Is the "Machete" Keychain safe for School or Airport?
The keychain is NOT a real weapon, the "blade" is about 2" long, made of thick metal and is not sharp at all, it's basically another key. I can't assure you won't be stopped for inspection but it is 100% not a knife. Buy at your own risk :o)
Is "Hat on Hat" coming back?
Yes! Stay tuned for new batches.
Please read measurements and descriptions before purchasing.
However, if the fit is not perfect email me at firstname.lastname@example.org within 15 Days from receiving your item to start an exchange or return.
The cost of returning the goods to us is your responsibility. I highly recommend getting tracking on your return! I can only guarantee refunds or exchanges on packages that have tracking information and are marked as delivered.
How do I contact you?
If you have questions or concerns please email me at email@example.com