Refund policy

Please read the product descriptions and/or sizing guides(for clothing) before placing your order.

All homeware items, headwear, and accessories are final sale unless damaged or defective.

• Making a purchase is an acknowledgment and acceptance of the return policy.
• We accept returns and exchanges for apparel orders delivered to the USA. 
• International orders can be returned only (no exchanges). 

The cost of returning the goods to us is the customer's responsibility. For apparel to be eligible, your item must be unworn/like new. Please email hello@natalikoromoto.dog within 15 days of delivery to start a return or exchange.

Returns must be dropped off at the shipping facility within five days of the return label being emailed to the customer. Items with original tags and packaging in unworn condition that have not been washed or altered are eligible for exchange or return. We reserve the right to decide whether an item is eligible for a full or partial refund based on the item's condition when received. 

You must contact us before shipping your order back; please include the order number and a description of the problem.
Refunds are not issued for orders that could not be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item shipped again if an order is returned to our studio due to the following reasons:

• Insufficient address provided under your original order
• Was refused by the sender
• Sent to an address that is no longer valid

Sale items are FINAL SALE, except for apparel and bathrobes, which are eligible for EXCHANGE ONLY at the customer's shipping expense. 

*IF YOUR ITEM WAS DAMAGED DURING SHIPPING, PLEASE GET IN TOUCH WITH US*