Shipping policy

Domestic: 


USPS Priority Mail Express (1-2 Days) + Processing time

USPS Priority Mail (1-3 Days) + Processing time

USPS Ground Advantage (2-5 Business days) + Processing time

UPS 3-Day Select (1-3 Business days) + Processing time

UPS Ground (1-3 Business days) + Processing time

UPS Ground Saver (2-7 Business days) + Processing time

 

All domestic packages are shipped via USPS or UPS.

If you need your order to arrive at a specific time, please contact us at hello@natalikoromoto.dog to see what we can do. 

All orders include tracking and coverage for lost and damaged shipments, with insurance for item(s) valued up to $200. Additional insurance is available for $0.89 per $100 increment over $200. All insurance case claims are subject to our insurance provider's(Shipsurance) decision process. *Route insurance is also offered as an add-on charge option and features a quick and easy claims review process(typically 1-3 days). 

 

International: 

 

DHL Express Worldwide (1-5 Business Days)
DHL eCommerce (3-12 Business Days)

UPS Worldwide Expedited (2-5 Business Days)

 UPS Standard(3-8 Business Days)

 

All duties and taxes are calculated at checkout for MOST COUNTRIES, so you won't have to pay them upon delivery.

The following countries may require import taxes or duties collected upon receipt of your package:

Algeria, Anguilla, Armenia, Azerbaijan, Bulgaria, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Comoros, Cook Islands, Croatia, Curaçao, Czechia, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Greenland, Guernsey, Guinea, Guinea-Bissau, Haiti, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Lesotho, Madagascar, Malawi, Mauritania, Moldova, Mongolia, Mozambique, Nauru, Nepal, New Caledonia, Niue, Cameroon, Romania, Samoa, São Tomé & Príncipe, Seychelles, Sierra Leone, Solomon Islands, Suriname, Timor-Leste, Tonga, Tunisia, Tuvalu, Uzbekistan, Vanuatu, British Virgin Islands, and Zambia.

 

Local currency and payment methods are available at checkout.

 

Orders are shipped within 1-5 business days of being placed, and they are most often shipped within 2 business days. All domestic packages are shipped via USPS or UPS.

Example: Placing an order with DHL EXPRESS WORLDWIDE or UPS Worldwide Expedited means that DHL or UPS will deliver your package within 2-5 business days; it doesn't guarantee that we will process your package faster than other orders. It will take up to 5 business days for your order to be processed on our end. If you need your order to arrive at a specific time, please contact us at hello@natalikoromoto.dog to see what we can do. 

You can find a list of countries and regions we cannot ship to here.

All orders include tracking and limited coverage for lost and damaged shipments with insurance for the item(s) valued up to USD 100 for DHL eCommerce, UPS Worldwide Expedited, and UPS Standard, or USD 30 (per kilogram) for DHL Express Worldwide.

Alternative insurance can be purchased at checkout through *Route Green Package Protection.

 

 

*Route provides optional insurance for domestic and international orders—a package protection and tracking solution. Route provides low-cost shipping protection to protect your package if lost, stolen, or damaged while in transit. 

When you add Route Protect at checkout, you can easily file a claim for lost, stolen, or damaged packages. When you file a claim, it will be reviewed for approval for a reorder or refund within 1-3 business days. You can file a claim for Route insured orders here.

  • Coverage costs are $1.95 under $100 or 2.5% over $100 of total cart value. Valuations are based in USD.

In addition to protecting your orders, Route Green Package Protection is also 100% carbon neutral. Route has partnered with Patch, a high-integrity carbon-neutral project, to neutralize carbon emissions for each order!  

Route is also a mobile app that allows you to track your order visually. It is available on the Android and Apple app stores.

Note: Route Shipping Insurance refunds the item(s) cost alone. Shipping costs, taxes, customs/duty fees, and the Route premium are not included.